Skype, Business Online Plan 2 Technet - When you have performed all the above and if still voice mail for users hosted in o365 does not paintings then you could comply with the commands in addition beneath in step four and step five in this article to troubleshoot similarly. I've indexed underneath a few regarded reasons why calls to voice mail could usually fail although all the essential configurations were finished efficiently.
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Follow this call identity and see where the mistake happens. If the mistakes which you see in ms-diagnostic reflect some thing like "a name did not establish because of media connectivity failure" then because of this network issues are preventing calls from working. Preferably if that is the purpose you must see failure whilst seeking to make audio calls or perform software sharing with federated companions as properly. The most not unusual purpose for this trouble consistent with my experience is wrong nat rule at the firewall. If you are the usage of nat at the external av side interface then you need to ensure any visitors that leaves the external av facet fqdn is nat-ted successfully on the firewall. So the firewall when it sends those packets out to o365 it must hold the source cope with of outgoing packets equal because the external nat-ted fqdn of the av side server.
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". Beneath is a screen shot of a a success output of this command from a operating lab environment. Compare your output with the display shot underneath and make certain that the hostedvoicemail attribute is ready to actual.
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You continue to will need to provide a completely unique subscriber get entry to wide variety in your o365 dial plan in case you need your customers to have the ability to name and check their voice mails from pstn or use ova. Be aware: at this factor, when you have executed all of the above you could be confident that each one the configuration that is required to make certain lync/sfb on premise works with o365 alternate um on-line has been completed correctly. If voice mail still isn't always running we will now should gather logs to discover the cause/answer.